The primary responsibilities include efficiently handling guest check-ins and check-outs, responding to inquiries and requests, and providing the necessary assistance to ensure guests enjoy a comfortable and safe stay. The role also involves performing essential administrative tasks to ensure smooth daily operations.

Key Responsibilities:

• Guest Check-in and Check-out: Greet guests upon arrival, carry out accurate and efficient check-in procedures, provide necessary information about the hotel and its services, and handle check-out procedures including billing.
• Handling Inquiries and Requests: Respond to guest inquiries via phone or in person, fulfill various guest requests such as room service arrangements or taxi bookings, and guide them to available facilities and services.
• Assistance and Support: Provide help to guests in emergency situations or when issues arise.
• Operating the Central Telephone System: Transfer incoming calls to the appropriate departments or guest rooms, take messages, and deliver them to the concerned guests or staff.
• Maintaining Accurate Records: Log all check-ins, check-outs, payments, inquiries, and requests using designated systems.
• Administrative Tasks: Perform basic administrative duties such as preparing reports.

Required Qualifications:

• High school diploma minimum; a diploma in hotel management or a related field is preferred
• Previous experience in customer service or reception, preferably in the hospitality industry
• Fluency in Arabic and English, both spoken and written
• Excellent communication skills and the ability to interact politely and professionally with guests
• Proficiency in computer use and basic hotel management software
• Ability to work independently and under pressure
• Patience, calmness, and problem-solving abilities
• Presentable appearance and high professionalism

To apply for this job, send an email with your CV to info@durwagroup.ly or fill out the form below and upload your CV:

The Human Resources Manager is responsible for planning, directing, and coordinating all HR functions within Lailac Hotel. The goal is to foster a productive and positive work environment while attracting and retaining top talent.

Key Responsibilities:

• Develop and Implement HR Strategies: Establish and execute HR policies and procedures that support the hotel’s goals and vision
• Recruitment and Selection: Manage the full recruitment process from identifying staffing needs and posting vacancies to conducting interviews and selecting candidates
• Training and Development: Identify employee training needs, design and deliver programs to enhance their skills and performance
• Performance Management: Implement an employee performance evaluation system and provide constructive feedback
• Compensation and Benefits: Manage payroll, benefits, and reward systems in line with hotel policies
• Employee Relations: Build and maintain positive employee relations, handle complaints and suggestions, and promote a collaborative and motivating work environment
• Legal Compliance: Ensure hotel compliance with all labor laws and update HR policies accordingly
• Employee Records Management: Oversee the accurate and confidential maintenance of employee records
• Budgeting and Planning: Prepare and manage the HR department’s budget and contribute to the hotel’s strategic planning from a human resources perspective

Required Qualifications:

• Bachelor’s degree in Human Resources Management, Business Administration, or a related field
• Minimum of 3 years of HR management experience, preferably in the hospitality sector
• Knowledge of local labor laws and regulations
• Strong leadership and managerial skills with the ability to motivate and develop a team
• Excellent communication and negotiation skills
• Analytical and problem-solving abilities
• Fluency in Arabic and English, spoken and written
• Proficiency in computer use and HR management software

Ability to handle confidential information with discretion.

To apply for this job, send an email with your CV to info@durwagroup.ly or fill out the form below and upload your CV:

The freelance graphic designer is responsible for providing creative design services for various brands and business units under the Durwa Holding Group on a contractual basis.

Key Responsibilities:

• Develop visual concepts
• Design marketing and advertising materials
• Collaborate with marketing and communications teams

Required Qualifications:

• Minimum 3 years of experience in graphic design, preferably with diverse brand exposure
• Proficiency in professional design software such as Adobe Photoshop, Illustrator, InDesign, and After Effects
• Strong portfolio showcasing a variety of creative projects
• Good communication and collaboration skills with the ability to work effectively with different teams
• Ability to work independently and manage time and deadlines efficiently

To apply for this job, send an email with your CV to info@durwagroup.ly or fill out the form below and upload your CV: